Customer Experience Specialist (Fixed-Term)

onXmaps, Inc. is a high-growth tech company focused on helping people explore the outdoors. They are seeking a Customer Experience Specialist to provide personalized support to customers through various channels, ensuring they have the best experience with onX products.

Responsibilities

• Serve as the main point of contact for onX customers via phone, email, SMS or live chat
• Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices
• Solve complex customer issues by using the toolset provided
• Play a vital role in product development by documenting and sharing end-user suggestions and issues
• Maintain a high satisfaction rating while always acting in the customer's best interest
• Advocate for comprehensive solutions to customer-facing problems
• Upsell our product when beneficial to the customer; incentive pay eligible

Skills

• 1-3 years of experience in a customer service or related position
• Clear written and verbal communication skills
• Experience working in a fast-paced, high-volume environment
• Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday
• A customer-first mindset and strong interpersonal skills; ability to be the customer's advocate
• Organized and detail-oriented, bringing a positive, solutions-focused mindset and the ability to think on your feet
• Experience working with customer service software
• Call center experience
• Passion for the outdoors
• Existing onX product knowledge

Benefits

• Medical benefits, including a no-monthly-cost medical plan
• PTO accrual (vacation, holidays, sick time)
• Eligibility for a bonus at the end of your term
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Amazing outdoor industry perks

Company Overview