Customer Communications Representative I

Canon USA is a leader in digital imaging and innovation, dedicated to exceeding customer expectations and enriching the lives of local communities. The Customer Communications Representative I is responsible for answering service calls, providing exceptional customer service, and handling level 1 inquiries efficiently.

Responsibilities

• Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner
• Responsible for providing the best possible customer service to internal as well as external customers
• Must be able to handle level 1 call types
• Provides outstanding service to customers calling the dispatch team for service
• Responds to routine customer inquiries via live call or Email as needed
• Provides follow through on any special customer needs in a timely manner

Skills

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
• Strong verbal and written communication skills
• Proficient in MS Office
• Strong attention to detail
• Organized and able to multitask
• Successful completion of Call Taker New-Hire training and introductory period
• Must be able to work wide variety of work shift/schedules with short notice
• Must be legally authorized to work in the United States
• All applicants must reside in the United States at the time of hire

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

Company Overview