Are you passionate about delivering exceptional customer service while supporting critical healthcare operations? Do you thrive in fast-paced environments where your attention to detail can make a real difference in patients' lives? If so, arenaflex is looking for talented individuals like you to join our dynamic Pharmacy Services team as a Customer Care and Data Entry Specialist.
About arenaflex
At arenaflex, we believe that everyone deserves access to quality healthcare and personalized support. As a leading force in the retail pharmacy and healthcare industry, arenaflex operates thousands of retail locations across the United States and is committed to being a trusted neighborhood health destination for millions of customers every day. Our mission is simple yet powerful: to create happier lives through better health.
Working at arenaflex means becoming part of something bigger than yourself. Our pharmacists and support teams play a critical role in the American healthcare ecosystem, providing an extensive range of pharmacy and healthcare services that drive equitable access to care—especially for medically underserved populations. We offer a true omnichannel experience, integrating physical and digital platforms supported by cutting-edge technology to deliver excellence in communities nationwide.
Position Overview
We are currently seeking dedicated and detail-oriented professionals to fill the role of Customer Care and Pharmacy Data Entry Specialist. This position is essential to our operations, as you will be responsible for processing new patient enrollments, handling high-volume customer requests, and ensuring accurate prescription data entry in compliance with state and federal regulations. Working under direct supervision, you will maintain adherence to company policies and procedures while representing arenaflex with professionalism and compassion.
This is a full-time position offering competitive compensation, comprehensive training, and opportunities for career advancement within our organization. While the primary location is in Orlando, we also support remote and hybrid work arrangements in accordance with state guidelines and business needs.
Key Responsibilities
As a Customer Care and Pharmacy Data Entry Specialist at arenaflex, your daily responsibilities will include but are not limited to:
- Patient Enrollment & Data Management: Process new patient enrollment by accurately entering information into our pharmacy management systems according to established protocols and guidelines. Ensure all data is captured correctly to facilitate seamless prescription processing and patient care.
- Prescription Data Entry: Utilize arenaflex's prescription data entry procedures to process new prescriptions and refill requests within HIPAA guidelines. Enter prescription information with precision, interpreting clinical abbreviations and SIG codes to ensure accuracy.
- Exception Resolution: Investigate and resolve all data entry-related exceptions, including identifying and rectifying missing prescription information. Escalate complex issues to senior staff members as appropriate while maintaining documentation of all resolutions.
- Patient Communication: Handle incoming calls, emails, and in-person inquiries from patients with professionalism and empathy. Make outbound calls to prescribers and patients as needed to resolve issues, obtain authorizations, or follow up on prescription status.
- Third-Party Resolution: Address and resolve third-party rejections by assessing situations, gathering necessary information, and resubmitting claims according to specific plan requirements. Communicate with insurance providers and other stakeholders to obtain override approvals or gather essential information.
- Pharmacist Support: Provide administrative and operational support to pharmacists both in your local office and at other locations. Identify potential issues and communicate them promptly to senior-level team members.
- Compliance & Documentation: Maintain strict adherence to all company policies, state regulations, and federal guidelines. Ensure proper documentation and confidentiality of all patient information.
- Licensure & Certification: Obtain an active pharmacy technician license or certification within the first 90 days of employment and maintain active status throughout your tenure.
Essential Qualifications
To be considered for this role, candidates must meet the following minimum requirements:
- Education: High school diploma or equivalent (GED) required.
- Age Requirement: Must be 18 years of age or older at the time of application.
- Computer Skills: Basic proficiency with computers, including the ability to start up and shut down systems, use mouse functions, open and close programs, switch between applications, save documents, print materials, and access information online.
- Internet Skills: Fundamental web browser proficiency, including opening browsers, entering URLs correctly, using search engines, bookmarking sites, navigating with back/forward/stop buttons, and completing online forms.
- Keyboard Skills: Intermediate keyboarding abilities with a minimum typing speed of 25 words per minute (WPM), including typing from memory and organizing documents.
- Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally with patients, healthcare providers, and team members.
- Regulatory Compliance: Willingness and ability to obtain required pharmacy technician licensure or certification within 90 days of hire.
Preferred Qualifications
While not strictly required, the following qualifications will give you a competitive edge:
- At least 1 year of pharmacy technician experience in a retail or call center environment.
- 1.5+ years of pharmacy technician experience with current state certification/registration from the State Board of Pharmacy or nationally recognized credentialing organization.
- Demonstrated experience providing exceptional customer service to both internal and external clients, including meeting quality service standards and customer satisfaction metrics.
- Advanced keyboarding skills with a typing speed of 35+ WPM and the ability to type from memory while organizing documents efficiently.
- Bilingual proficiency in Spanish and English (verbal and written).
- Familiarity with pharmacy management software and electronic health record systems.
- Knowledge of insurance processing, prior authorization procedures, and third-party billing.
Required Skills & Competencies
Success in this role requires a unique blend of technical skills, interpersonal abilities, and personal attributes:
- Attention to Detail: Precision is critical in pharmacy data entry. You must have meticulous attention to detail to ensure accurate prescription processing and patient information management.
- Strong Typing Skills: Efficient and accurate data entry is the foundation of this role. Speed and accuracy are equally important.
- Excellent Communication: You will interact with patients, pharmacists, prescribers, and insurance representatives regularly. Clear, professional, and empathetic communication is essential.
- Problem-Solving Abilities: Third-party rejections and data exceptions require creative problem-solving and the initiative to research and implement solutions.
- Time Management: In a high-volume environment, the ability to prioritize tasks and manage your time effectively is crucial.
- Technical Aptitude: Comfortable learning new software systems and adapting to technological updates in a rapidly evolving healthcare landscape.
- Integrity & Confidentiality: Handling sensitive patient health information requires the highest ethical standards and strict adherence to HIPAA regulations.
- Team Player: Collaboration with pharmacists, colleagues, and other departments is essential for delivering seamless patient care.
Career Growth & Development Opportunities
At arenaflex, we invest in our people and believe in promoting from within. This position serves as an excellent entry point into the healthcare and pharmacy industry, offering valuable experience that can pave the way for numerous career advancement opportunities.
As part of our team, you will receive:
- Comprehensive Training: Full onboarding and ongoing training to ensure you have the knowledge and skills to succeed in your role.
- Certifications Support: Assistance and guidance in obtaining your pharmacy technician license or certification.
- Career Pathways: Potential advancement opportunities into senior specialist roles, team lead positions, pharmacy technician roles, or other operational and administrative positions within the organization.
- Skill Development: Access to professional development resources, cross-training opportunities, and skill-building programs.
- Industry Knowledge: Exposure to the broader healthcare and pharmacy industry, providing a strong foundation for long-term career growth.
Work Environment & Culture
Join a workplace where diversity is celebrated, inclusion is practiced, and every team member is valued. At arenaflex, we foster a collaborative and supportive environment where your contributions matter. We understand that our employees are the backbone of our success, and we are committed to providing a positive, engaging, and respectful workplace culture.
Our Orlando location offers a modern, comfortable work environment equipped with the tools and technology you need to excel. While the work can be fast-paced and demanding, we prioritize work-life balance and employee well-being. Whether you're working on-site or remotely, you'll be part of a team that supports each other and shares a common goal of delivering exceptional service to our patients and customers.
Compensation & Benefits
We recognize that our employees are our greatest asset, and we are committed to offering competitive compensation and comprehensive benefits:
- Competitive Pay: Starting hourly rate of $25.00 to $35.00 per hour, commensurate with experience and qualifications.
- Health & Wellness: Comprehensive health, dental, and vision insurance options.
- Financial Security: 401(k) retirement plan with company match and life insurance options.
- Paid Time Off: Generous paid time off, holidays, and sick leave.
- Employee Discounts: Exclusive discounts on arenaflex products and services.
- Employee Assistance Program: Confidential support for personal and professional challenges.
- Tuition Assistance: Opportunities for continuing education and professional development.
- Flexible Scheduling: Various shift options to accommodate work-life balance needs.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants have the opportunity to succeed. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We encourage individuals from all backgrounds to apply and join our mission of delivering better health to communities everywhere.
Join Our Team Today!
If you're ready to embark on a rewarding career in healthcare support, where your skills can directly impact patient well-being, we encourage you to apply for this exciting opportunity. At arenaflex, you'll find more than just a job—you'll find a community committed to making a difference.
Don't miss your chance to be part of something bigger. Apply now and take the first step toward a fulfilling career with arenaflex, where your future in healthcare starts here.
We are actively reviewing applications and will contact qualified candidates for next steps. Start your journey with arenaflex today!