The CRM Engineer is responsible for developing, integrating, and maintaining technical components of the Salesforce platform, including Apex, Lightning Web Components (LWC), data integrations, SOQL queries, automations, and DevOps pipelines. This role ensures that business data flows reliably between Salesforce, the Enterprise Data Warehouse (EDW), telephony platforms, and other systems. The CRM Engineer supports the full Software Development Life Cycle (SDLC), implements system enhancements, and ensures technical solutions align with established design standards and governance practices.
This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office at Morrisville may be required.
Responsibilities & Duties
Salesforce Development and Customization
- Develop, test, and deploy Apex classes, triggers, batch jobs, scheduled jobs, and asynchronous processes
- Build and maintain Lightning Web Components (LWC), Aura components (if needed), and custom UI experiences
- Implement secure, scalable SOQL and SOSL queries following performance and governor-limit standards
- Support declarative and programmatic automation, including Flows integrated with Apex and custom logic
- Maintain code repositories, version control, and branching standards
Data Integration and ETL Support
- Build, optimize, and maintain data pipelines between Salesforce and the EDW, including scheduled or event-driven integrations
- Design and execute SOQL-based data extractions and transformations to support EDW ingestion routines
- Collaborate on or maintain SSIS packages and related data-handling workflows
- Ensure data mappings, transformation logic, and data movement patterns are documented and version-controlled
System Reliability, Monitoring, and Failover
- Support monitoring of integration queues, API calls, batch processes, and error logs
- Assist with failover planning, system resiliency testing, and platform reliability improvements
- Follow incident response procedures and help diagnose production issues related to data, automation, or code
CTI, Telephony, and Cross-System Integrations
- Support integrations between Salesforce and telephony platforms (CTI), including screen-pop, call event logging, conversation data, and real-time API interactions
- Troubleshoot CTI events, call flows, agent screen functionality, and data synchronization
- Maintain the operational knowledge base for CTI technical behavior, mapping, and flows
Data Management, Governance, and Retention
- Implement data retention policies within Salesforce and integrations, ensuring compliance with security, privacy, and operational standards
- Support archiving, purging, and anonymizing processes in collaboration with Data Governance and Security teams
- Maintain audit and logging processes related to data movement and system usage
SDLC, DevOps, and Agile Execution
- Participate in all SDLC stages: requirements review, solution design discussions, build, test, deployment, and post-release support
- Build and execute CI/CD processes using approved DevOps tools
- Produce unit tests, regression scripts, and automated testing assets to ensure high-quality releases
Documentation and Collaboration
- Document technical specifications, data mappings, integration diagrams, and code-level implementation details
- Work closely with CRM Solution Architect to ensure code aligns with architectural standards, system constraints, and best practices
- Collaborate with CRM Administrator on data validation, field configurations, profiles/permissions, and UAT cycles
- Engage with IT, Data Engineering, and business teams to ensure solutions function as intended and meet operational needs
Minimum Requirements
Education & Experience
Required:
Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a directly related field and minimum of three (3) years of Salesforce development experience, including Apex and LWC.
Relevant experience must include:
- Experience building and maintaining data pipelines, APIs, integrations, or ETL processes.
- Experience writing efficient SOQL/SOSL queries and working with large data volumes.
- Experience with DevOps workflows, version control, and CI/CD tools.
- Experience participating in Agile development and SDLC governance.
- Experience supporting or interacting with CTI/telephony integrations strongly preferred.
Salesforce Platform Developer I certification required.
Preferred:
Salesforce preferred certifications:
- Platform Developer II
- JavaScript Developer I
- Integration Architect Designer
- Application Builder
- Health Cloud Accredited Professional
Knowledge, Skills, & Abilities
- Strong understanding of Salesforce development patterns, including Apex, LWC, SDLC and asynchronous processing.
- Strong technical proficiency with APIs, JSON, REST/SOAP integrations, and ETL concepts.
- Knowledge of EDW integration concepts, SQL, SSIS, or similar data tools.
- Strong diagnostic and troubleshooting abilities across integrations, code, and data pipelines.
- Ability to analyze requirements and translate them into technical specifications.
- Ability to work collaboratively with cross-functional teams.
- High level of self-motivation and a keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to implement system enhancements and ensure technical solutions align with established design standards and governance practices.
- Ability to manage and work on multiple projects at the same time.
- Knowledge of managed care organizations, DHHS, and Medicaid systems.
- Knowledge of call center environments and CRM–telephony integrations preferred.
Employment for this position is contingent upon a satisfactory background check and credit check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.
Salary Range
$91,884 - $119,450/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
- Medical, Dental, Vision, Life, Long and Short Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility