Content Claims Specialist - Field - Level I

Crawford & Company is seeking a Content Claims Specialist – Field (Level I) to join their team in California. This role involves communicating with adjusters and policyholders, managing claims, and ensuring quality turnaround in the claims handling process.

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process
• Complete physical inventory of the contents impacted by the covered loss
• Identify claim type and apply appropriate methodology based on the circumstances of the contents loss
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.)
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process
• Complete/submit detailed work/time logs on a daily basis, for all claims processed
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards
• Maintains professional and technical knowledge through continuing education
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner
• Upholds the Crawford Code of Business Conduct at all times
• Participate in Special Projects, CAT response, or perform duties in other areas as requested

Skills

• Secondary (High School) Diploma
• Minimum 6 months relevant work experience
• Good verbal and written communication skills
• Good attention to detail
• Strong analytical and problem solving skills
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people
• Must have a valid driver's license and pass a background check
• Employee must be able to provide an adequate workspace, free of noise, high speed internet service, reliable personal vehicle and valid driver's license
• Adjuster experience preferred, not required
• College degree preferred

Company Overview

Company H1B Sponsorship