Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs and underwrites commercial property/casualty and professional liability insurance products. The Collector Insurance Specialist role involves working directly with policy holders, agents, and brokers to provide exceptional customer service and support on insurance policies while maintaining underwriting integrity.
Responsibilities
- Demonstrate high level of responsiveness and focus on providing our customers and brokers with a superior level of service
- Process/close the sales on new business
- Perform changes to in-force policies
- Identify coverage comparison, program highlights and values, and effectively communicate to close the sale
- Complete necessary documentation quickly and efficiently
- Follow and adhere to underwriting compliance and service standards
- Conduct risk analysis and evaluate underwriting quality of applicants
- Evaluate application factors/details to appropriately match premium to underwriting risk
- Expected to be on phones 100% of the time for in-bound calls and outbound follow-up calls
- Create and maintain relationships with customers and brokers
- Build trust and credibility quickly
- Meet all production goals
- Escalate complex risks to Senior Specialists to review/evaluate
Skills
- Active Property & Casualty or Personal Lines insurance license
- Prior insurance experience (ideally sales and service)
- Passion for client interaction
- Strong problem-solving skills
- Ability to thrive in a fast-paced environment
- Prior insurance sales experience
- Prior experience with CRM systems
- Strong critical thinking skills with the ability to analyze available information to make decisions in alignment with our risk appetite
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment and multi-task effectively
- Strong ability to work independently as part of a virtual team
- Positive customer and quality focus
Benefits
- Health insurance (medical, dental, vision)
- Flexible spending & health savings accounts
- Life insurance
- Retirement plan
- Paid time off
- Overtime availability
- Employee referral program
- Tuition reimbursement
- Generous 401K match
- Paid Vacation
- Medical Benefits
- Educational Incentives
- Family Friendly Benefits
- Investment Incentives
Company Overview
Philadelphia Insurance Companies is a marketer and underwriter of commercial property, casualty, and liability insurance. It was founded in 1980, and is headquartered in Bala Cynwyd, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.phly.com.