Clinical Concierge Coordinator, Full-Time - Remote

VIVO Infusion - Clinical Concierge Coordinator

Remote

If you are a Registered Nurse or LPN/LVN looking to leverage your experience to make a difference in your patients' lives while working in a remote setting, we have an incredible opportunity for you!

Vivo Infusion is looking for a Licensed Practical/Vocational Nurse (LPN/LVN) or Registered Nurse (RN) with a clinical eye. The Clinical Concierge Coordinator is the primary clinical and administrative anchor for the patient's journey into care. This role serves as the regionalized "communication hub" for referring providers, patients, and internal teams. The CCC is responsible for the end-to-end clinical intake process�from the moment a referral is received until the file is "Auth-Ready." By combining clinical expertise with proactive relationship management, the CCC ensures a seamless, "Patients First" experience while aggressively reducing referral turnaround times and mitigating financial risk.

The Clinical Concierge Coordinator will work remotely from a home office with a secure network. Only candidates residing in the states below at the time of employment will be considered.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Compensation:

• Pay Range: $38.00 - $43.00/Hours
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits:

• Medical, Dental, Vision
  • HSA w/ Employer Contribution
  • Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
  • PTO Buy-back, PTO Rollover, and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

• Full-time
• Position Schedule:
  • Monday - Friday | 8:00am - 5:00pm
• Non-Exempt

Reports to: VP of Operational Growth

Location:

• Remote

Primary duties and responsibilities:

• Unified Intake & Clinical Assessment: Serve as the first point of clinical review for all new referrals. Assess incoming orders against FDA and payer-specific medical policy guidelines to ensure compliance and patient safety.
• Proactive Document Coordination: Act as the primary liaison with referring offices to secure missing clinical documentation (labs, physician notes, trial/fail dates). Use clinical judgment to "triage" what is needed to prevent insurance denials.
• Patient & Provider Rapport: Establish and maintain strong working relationships with assigned physicians, practice managers, and patients. Act as the patient's primary advocate and point of contact during the entire admissions process.
• Clinical Subject Matter Expertise: Research off-label medication uses and draft professional Letters of Medical Necessity (LMN). Educate referring staff on complex insurance coverage requirements and medical necessity guidelines.
• Tech-Enabled Workflow (Tennr): Master the use of AI intake tools to automate data entry and document categorization, ensuring all clinical data is entered into the EMR (WeInfuse) rapidly and accurately.
• Clinical Safety Oversight: Alert clinic staff of potential safety concerns or treatment inappropriateness identified during the initial assessment of a prescribed regimen.

Additional duties and responsibilities:

• Assist Revenue Cycle department with diagnosis code review and clinical rebuttals for claim appeals.
• Maintain a high level of proficiency in Microsoft Office and internal EMR applications.
• Demonstrate independent problem-solving and critical thinking in a fast-paced, remote-capable environment.

Qualifications:

• Active Licensed Practical Nurse (LPN) or Registered Nurse (RN) required.
• Minimum of 3 years experience in a healthcare setting
• Prior experience in outpatient, infusion, specialty pharmacy, or intake/authorization environments preferred
• Demonstrated experience handling sensitive patient information with discretion and confidentiality

Additional Qualifications:

• Must possess outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other staff members, patients, vendors, and physicians, and is fluent in written and spoken English.
• Strong command of medical terminology, infusion therapies, and payer medical policy interpretation.
• Advanced Letters of Medical Necessity (LMN) writing capability.
• Proven ability to interpret complex medical conditions, diagnostic testing, and treatment criteria.
• Proficiency with EMR systems, Microsoft Office, and professional internet research tools.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval� from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval� shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/the-vivo-difference/

Work environment and physical demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 25 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity. The noise level in the work environment is usually moderate. Requires excellent visual dexterity and manual dexterity. Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed)

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver�s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing [email protected].