Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience InstituteWashington Regional Walker Heart InstituteWashington Regional Women and Infants CenterWashington Regional Total Joint CenterWashington Regional Pat Walker Center for Seniors.
Position Summary
The Clinical Applications Analyst I reports to the Assistant Manager, Clinical Applications. This position is responsible for troubleshooting, maintenance, build, and testing of clinical applications and associated solutions.
Essential Position Responsibilities
- Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
- Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible
- Assist with the application design and implementation of enterprise-wide clinical systems
- Participate in customization, database building, testing, and troubleshooting of system functionality
- Ensure adequate documentation of system configuration and test results
- Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
- Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
- Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
- Ensure the safeguarding of protected health information
- Maintain communication through various resources and tools
- Monitor help desk software for new tickets and update and provide resolution for existing tickets
- Assist incoming customer calls and initiates new tickets as needed.
- Prepare and update project lists and timelines
- Perform proactive system monitoring for performance, response, and patches
- Actively seek opportunities to improve processes and systems
- Adhere to all information services policies, procedures and governance processes
- Participate in incident response and downtime procedures.
Qualifications
- Education: High school diploma or GED, required. Clinical license, preferred.
- Licensure and Certifications: N/A
- Experience: Two years of clinical applications experience as an advanced user or support analyst, preferred.
Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.