Client Manager – Manpower CP

Manpower Client Manager:  

Build your career with Manpower as we connect human potential to the power of business.  Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in Client Management and forge a career path that's right for you.  All while: 

What’s In It For You 

Working with our exceptional clients.  From (global tech giants or Fortune 500 clients) to transformational start-ups, our team helps some of the world's most impactful, innovative, and recognizable organizations.  

Getting the rewards you deserve.  Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including: 

• Competitive base salary

• Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance

• 401K with a Company match

• 20 days paid time off

• Gym membership discounts

• Pet insurance

Being part of an inspiring culture.   We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies - it’s about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.   

Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging. We are consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability, and in 2021 ManpowerGroup was named one of the World's Most Ethical Companies for the 12th year - all confirming our position as the brand of choice for in-demand talent. 

Building your Career with Purpose!  

We know your continued development fuels our future success. We’ll help you grow into an expert in your field.  Afterall, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.   

How You’ll Make an Impact as a Manpower Client Manager

The Client Manager drives profitable growth for an assigned portfolio (traditional or MSP/VO) through the provision of consultative and operational excellence and managing service delivery across multiple accounts and platforms.  The Client Manager provides strategic account management and client knowledge to deliver expertise and drive areas of operational efficiencies.     

Making an Impact: 

• The Client Manager will provide strategic account management to deliver expertise and knowledge of client operations and areas of efficiencies.    

• Develops and completes accurate reporting and analysis, which may include customized reporting, QBRs, CWRs, WSI, TCoM, SWOT Analysis, etc.  

• Seeks opportunities to expand service offering and win new sites 

• Identify areas of opportunity and partner with appropriate sales team(s) when necessary.  

• The Client Manager is accountable for fostering an environment of client satisfaction, organizational understanding, excellence in execution and profitable growth within assigned client accounts.  

• The Client Manager serves as the liaison between Sales, the Client and various delivery channels. Provides accurate account information, strategic and consultative insight & direction to resolve challenges, establish processes, and identify growth opportunities within assigned accounts.

Industry Expertise: 

• The Client Manager is the single point of contact that resolves client issues and supports strategic planning at the program level as well as develops a strong partnership with the client to represent Manpower as a workforce optimization expert. 

• Manages and/or creates client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.  Manages and drives service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.  

• Implements new procedures to increase Manpower’s profitability, drive the program’s overall efficiency effectiveness and profitability. 

• Manages the client’s delivery mix to ensure the most effective and efficient methods are deployed.  Reevaluates on an ongoing basis as market conditions and client utilization changes. 

• Fosters an environment of client satisfaction, organizational understanding, excellence in execution and profitable growth within assigned client accounts.   

Gaining Exposure: 

• Develops and maintains brand awareness and trusted advisor status by sharing workforce solutions expertise and dialogue on workforce insights through various platforms. Understands and educates client contacts on the dynamics of the local market, labor and workforce management.  

• Assesses client’s workforce pain points and areas of opportunity, and communicates how ManpowerGroup can assist them, setting the stage for growth within the client.   

• Works directly with Client to forecast upcoming labor needs and gather immediate labor needs.   

• Market and industry leader known in communities of relevance and looked to for World of Work expertise. Maintain brand awareness and trusted advisor status by consistently sharing workforce solutions expertise and dialogue through various platforms.

Your Typical Day: 

• Provide strategic, consultative account management in order to drive profitable portfolio growth. 

• Consult with our clients to provide insights into strategic workforce solutions 

• Offer excellent client experience by being a world of work expert 

• Drive operational excellence and leverage internal partnerships to resolve client and/or field operational issues 

• Engage with the field and market leaders to partner and ensure client delivery needs are being met 

What you’ll bring with you

AKA candidate requirements:

• Industry: 3-5 years in staffing, and/or sales 

• Education: High school diploma or equivalent  

• Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

We also look for individuals with these capabilities:

• Education: Bachelor’s degree 

• Experience: Previous experience in staffing account management

Join us!

Apply Now to begin YOUR Career with Purpose!  

Manpower® is a global leader in contingent staffing and permanent recruitment. Through our expertise in talent resourcing and workforce management, we provide rapid access to a highly qualified and productive pool of candidates. In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. For more information about Manpower, visit www.manpower.com.  

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.  Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.