Client Account Executive

Tangoe is powered by cutting-edge technology and the top people in the IT lifecycle management industry. Customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environments.  Our cloud platform empowers organizations to optimize their cloud costs, enhance financial efficiency, and maximize the value of their cloud investments. In other words, we’re really rather fabulous, and Gartner rates us as “Visionary”!

What you’ll do:

Tangoe is the leading Technology Expense Management company in the industry.  We specialize in providing innovative expense management solutions and services to businesses in the enterprise and mid-enterprise segment.  With a commitment to innovation and customer success, we are dedicated to helping enterprise organizations navigate the complexities of Cloud, Mobile and Fixed expense management all while maintaining a focus on their own strategic goals.  Our cloud platform empowers organizations to optimize their cloud costs, enhance financial efficiency, and maximize the value of their cloud investments. As a customer-focused and growth-oriented company, we are committed to delivering exceptional solutions that drive measurable results.

The Client Account Executive will maximize revenue, retention, and relationships with Tangoe’s customers. This position is the primary business owner for client satisfaction, retention and scope of additional services. The Client Account Executive builds relationships with clients and encourages new and repeat business opportunities; working closely with Sales, Operations, Product and Support to ensure goals and objectives are met.

Responsibilities:

• Develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
• Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of service needs and usage trends. Identify products and pricing offerings that meet customer needs and business objectives
• Analyze and understand contractual language to ensure operational delivery and compliance.
• Account retention through the development of strong relationships with key client decision makers and users. Mitigate churn.
• Relationship development and management with key individuals and top decision makers and strive to build relationships at the C-Level.
• Represent a knowledgeable, efficient, and professional image of Tangoe by handling business in a respectful and professional manner
• Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately. 
• Own the contract and contract renewal process on existing clients
• Work closely with the project team to maintain a continuous knowledge of customer contracted services. Identify potential issues and/or opportunities related to the project
• Understanding of company capabilities and service, and effectively communicates all offerings to the client

Who you are:

• Bachelor's Degree in Business or related field or work equivalent
• 7+ years of experience in high performance sales organizations
• Proven Account Management track record focusing on satisfaction, contractual commitments and up-selling capability
• Ability to communicate with Sr. Management &/or C-Level Executive customer contacts
• Track record of closing sales and achieving quarterly sales quotas
• 5+ years in Telecommunications Expense Management ideal
• Proficient in Microsoft Office Products (Outlook, Excel, PPT, Word etc.) 

Where you'll work:

• Remote environment
• Travel <40%
• This position is open to candidates who live in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia

What we offer:

A competitive salary, along with a whole stack of other benefits too!  We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then it’s worth us having a chat!  

Tangoe Values:

Accountability: Relentlessly delivers.

Customer Centricity: Constantly enhances the customer experience.

Collaboration: Team effectively.

Transparency: Honest and respectful communication.

More Information About Tangoe:

Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state, or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call (888) 855-2795.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires Tangoe to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please visit Tangoe’s career page at https://www.tangoe.com/company/careers/.

As a Federal Contractor, Tangoe is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information, please visit Tangoe’s career page at https://www.tangoe.com/company/careers/.

Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For information, please visit Tangoe’s career page at https://www.tangoe.com/company/careers/.

Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.