Blended Case Management is an outreach program. Blended Case Managers are expected to manage 30 consumers on his/her caseload. Blended Case Managers are responsible for meeting the consumer in their homes, the community or in the Community Guidance Center office. Blended Case Managers will work flexible schedules in order to meet their consumers. Blended Case Managers will follow regulation guidelines and meet consumers based on the level of care of the consumer. (ICM level- requires bi-weekly meetings. RC level- requires monthly meetings.)
Blended Case Managers will be responsible for writing and implementing goals within a service plan, in cooperation with the consumer. The Service Plan goals will be based on consumer’s strengths and needs as identified thru the Case Managers assessments promoting growth and change.
BCM’s are responsible for implementing the following activities with their consumers:
Assessment and Service Planning- assisting the consumer understand their present life situation. Developing goals and objectives, with the consumer, to assist the consumer to live an integral part of the community.
Linking with Services and Gaining Access to Services-Assisting the consumer to locate and obtain services specified in the service plan. Meeting the consumer, where the service or assistance is needed.
Monitoring Service Delivery-Review of services in which the consumer is involved.
Problem Resolution-Assist the consumer to address problems with services they encounter. Advocate for the consumer if needed.
Informal Support Network Building- Contact with consumer’s family, assist with family involvement with the consumer’s permission.
Use of Community Resources- assisting the consumer in identifying and accessing resources and assessment of their ability to use the resources through social responsibility.
Documentation:
Case Managers are expected to: have a thorough knowledge of required paperwork expectations and complete paperwork requirements in a timely manner.
Review and abide by all Community Guidance Policies and procedures pertaining to documentation.
Complete all paperwork requirements of the department, agency, county and state authorities in a timely manner.
Maintain awareness of all federal, state and agency policies and regulations regarding case management as well as clinical services and perform accordingly.
Follow appropriate fiscal requirements related to services.
Training and Supervision:
All Case Managers will be socially responsible to complete the WPIC Basic Case Management/ Resource Coordination and Children’s Case Management/Resource Coordination Training within the first two weeks of hire and will be responsible to complete the training every two years.
Attend group supervision bi-weekly.
Attend a scheduled face to face supervision with the Director/Supervisor openly communicating any issues.
Consistently demonstrate the interpersonal skills necessary to deal effectively with others using emotional intelligence.
Crisis Prevention/Intervention: The case manager serves as the primary contact and personal support in a crisis situation. All Case Management Staff are responsible for providing 24/7 on call services to our consumers. Coordination with other staff members and treatment team members.
Blended Case Managers are responsible for producing the established minimum units for productivity monthly. Case Managers will openly communicate barriers that they encounter with the Director/Supervisor.
Adhere to seven recognized Sanctuary commitments which includes social responsibility, social learning, non-violence, open communication, democracy, emotional intelligence, growth and change.