At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Home Inspection Field Representative - Albuquerque, New Mexico (Non – LO – Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Outside Home Inspection Supervisor
TRAVEL REQUIRED: 95%
WORK SCHEDULE: Remote Optimal
PAY: The expected hiring range for this position is from $65,000 to $70,000 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
JOB SUMMARY:
The Home Inspection Field Representatives complete a variety of inspection-related requests for new and existing customers and inspections on potentially vacant homes. This role reports to the Home Inspection Field Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes.
JOB FUNCTIONS:
Driving to Collateral Locations and Property Visits
Reviews inspection-related requests for new and existing homes.
Determines coverage area to ensure timely completion of requests.
Locates homes utilizing mapping software and drives to each location.
Confirms addresses and verifies collateral matches descriptions.
Input results daily for the inspections completed, including uploading pictures and condition report, and review accounts to prepare for the next day.
Verifies correct party contact and connects customers with Account Representative (collections team member) in the Home Office; does not communicate with customer about delinquency/collections.
50% communication methods face to face and 50% completed over the phone and via e-mail.
Establishes and cultivates relationships within the Home Office and various departments supported by the home inspection group.
Assess Status and Condition of the Collateral
Determines if the home has occupancy or is vacant.
Takes pictures of collateral and documents status for Account Representative review.
Use mobile laptop, cell phone, and digital camera to upload/download pictures.
If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization).
Change door locks and winterize homes.
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:
Education: High school diploma or equivalent required
Experience: Minimum 1 year relevant experience required
Must be fluent in both English and Spanish
Must maintain a valid driver’s license in good standing in the state residing. Must always maintain insurance with acceptable levels.
Must have a clear understanding of collection and repossession procedures.
Strong computer skills required to include email.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field.
Build a good rapport with local Remarketing Asset Managers in the area.
Willingness and ability to complete assigned work efficiently.
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
Must have excellent communication skills when dealing with customers.
Ability to identify and assess account status and determine appropriate processes.
Basic understanding of collection and repossession procedures.
Great attention to detail, organizational skills, and time management.
Good sense of urgency and follow up.
Ability to handle stressful situations.
Capable of dealing with changes that can and will occur periodically.
Ability to manage schedule daily and work with minimal supervision.
Bilingual preferred in some areas.
PHYSICAL DEMANDS:
Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
Will be communicating 20% of the time over the phone.
Must be able to exchange accurate information at all times.
Must be able to identify and assess account status and determine appropriate process.
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.
BENEFITS:
Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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