Hamilton Beach Brands, Inc. is a leading designer, marketer, and distributor of small household and commercial appliances. They are seeking a Bilingual Customer Service Representative who will serve as the first point of contact for customers, delivering exceptional service and resolving inquiries with professionalism and care.
Responsibilities
- Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment
- May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service
Skills
- High School diploma or equivalent
- Six months of customer service experience
- Excellent verbal and written communication skills
- Computer skills with experience in data entry, e-mail, and the Internet across multiple systems
- The ability to work well in a fast-paced team environment
Benefits
- Health, dental and vision insurances
- 401(k)
- Paid vacation
- A paid charitable day off to share your talents with the non-profit of your choice
- A quarterly subsidy to help cover the costs associated with staying fit
- The ability to purchase our products at a discounted cost
- Employee recognition
- Team building activities
- A casual dress code
Company Overview
Hamilton Beach Brands, Inc. It was founded in 1910, and is headquartered in Southern Pines, North Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.hamiltonbeach.com/.