Bilingual Call Center Representative

Location: On-Site in Dania Beach, FL

This Role:

As a Bilingual Call Center Representative at LogixHealth, you will provide support and service to our patients via telephone, fax and mail. You’ll contribute to our fast-paced, collaborative environment and bring your expertise to represent our clients in a professional and courteous manner.

The ideal candidate will have strong technical skills, excellent interpersonal communication, and the ability to speak both English and Spanish.

Key Responsibilities:

• Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards
• Retrieve voice messages from mail box and return patient calls within 24 hours
• Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
• Provide patient with their claim balance as requested
• Update patient’s insurance information in the system and then re-bill to the new insurance carrier
• Perform daily mailings of letters to patients and HCFA claim forms

Qualifications:

To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.

Required:

• Must be bilingual in English and Spanish
• Customer service experience
• Prior word processing, spreadsheet, and internet software experience including proficiency with MS Teams, Word, Excel, Outlook
• Excellent written and verbal communication skills
• Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database

Preferred:

• One to two years related call center experience
• Healthcare revenue cycle knowledge

Benefits at LogixHealth:

We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.