Auto Dispatch Coordinator

Travelers is a well-established property casualty insurer with over 170 years of experience. The Auto Dispatch Coordinator will be responsible for assigning Auto Physical Damage claims to appropriate field appraisers, coordinating their activities, and ensuring prompt inspections while maintaining superior customer service.

Responsibilities

• Assign Auto Physical Damage claims (CL and PL) to appropriate field appraisers and independents including Mendota and Legacy St Paul claims
• Proactively follow-up on pending appraisals for assignment, upload and/or status
• Maintain contact with and track appraisers throughout the day
• Coordinate activities i.e., scheduling, alerting/assigning them to new assignments in a given territory etc
• Balance daily workloads and shift resources as necessary to achieve optimal productivity
• Manage assignments within dedicated territories, including Independent Appraisers (IA)
• Ensure compliance with claim strategies
• Accurately input information into claim system
• Consistently provide superior customer service to internal and external customers
• Direct information in real-time to appropriate system or staff
• Identify opportunities to remap/realign territories to be more effective and communicate proposal to local leadership
• Document changes to assignments in file notes
• Perform other duties as assigned

Skills

• Associate's Degree or Bachelor's Degree with 2 years of work and/or customer service related experience
• Some claim experience
• Strong communications skills
• Must have strong keyboard skills and PC experience in Windows environments, including Microsoft Word, Excel, e-mail, Web-enabled applications, and database software
• Strong customer focus
• Strong communication and telephone skills
• Must be able to communicate both orally and in writing in a clear and concise manner
• Demonstrated ability to establish and maintain cooperative and effective working relationships with those contacted in the course of work
• Solid organizational skills, with the ability to prioritize, problem solve, manage multiple assignments and meet deadlines
• Strong detail orientation
• Ability to determine geographic locations, including map reading ability
• Must be a self starter with ability to work well as part of a team and independently
• Ability to negotiate and manage effectively with conflict
• Flexibility and willingness to participate in a rotating shift to include day into early evening hours with some weekend hours
• Demonstrated sense of urgency
• Demonstrated ability to analyze situations accurately and adopt an effective course of action
• High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Company Overview

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