SAP is a leading company in enterprise resource planning software, dedicated to helping customers succeed. As an Associate Platform Engineer in Customer Success, you will ensure customers have a smooth experience with SAP Central Business Configuration by solving complex issues and collaborating with global teams.
Responsibilities
- Solve complex customer issues with empathy, ownership, and technical expertise
- Deliver on key support KPIs, including response and processing times
- Troubleshoot incidents with colleagues in international teams
- Build tools and automation to streamline diagnostics and accelerate issue resolution
- Participate in planned support activities during designated weekends
- Collaborate closely with global teams across development, SAP Line of Businesses, and regions to drive customer success
Skills
- Bachelor's degree in Computer Science or related technical field
- 0-3 years of experience in software development or technical support
- Basic knowledge of SAP S/4HANA or equivalent product
- Strong programming experience in Node.js, ABAP, or equivalent; plus foundational knowledge of database design
- OpenSearch and Grafana skills
- Log-analysis and metrics review
- Ability to work across backend (CAP, OData, CDS) and frontend (UI5, Fiori Elements) technologies
- Understanding of clean, scalable coding practices aligned with SAP standards
- Exposure to public cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) is an advantage
- Prior customer support experience is useful but not mandatory—what matters most is your passion for helping customers succeed
- Experience developing with the Cloud Application Programming Model (CAP), OData, CDS, SAPUI5, or Fiori is a plus
- Atlassian JIRA experience is a plus
Benefits
- Constant learning
- Skill growth
- Great benefits
Company Overview
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It is a sub-organization of Delos Cloud. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is https://www.sap.com.