Join arenaflex, a pioneering technology and logistics company, as we revolutionize the way people experience local economies. As an Associate Manager, In-Store (Customer Experience), you will play a pivotal role in shaping the future of arenaflex's Going Out product, a groundbreaking initiative that's driving customers into physical stores, boosting sales, and building long-term loyalty across every channel. About arenaflex At arenaflex, our mission is to empower local economies by harnessing the power of technology and logistics. We're a company that's constantly evolving, and we're looking for talented individuals who can help us make a meaningful impact. From our humble beginnings as a door-to-door delivery service, we've grown into a company that's transforming the way people live, work, and interact with their communities. The Going Out Product Going Out is a game-changing product that's redefining the customer experience. By seamlessly integrating online and offline channels, we're creating a seamless, exciting dining experience that takes customers on a journey from discovery to dessert. With exclusive in-store discounts, VIP experiences, loyalty perks, reservations, payments, and more on the horizon, Going Out is poised to revolutionize the way people interact with physical stores. Your Role As a Strategy & Operations Associate Manager focused on the customer side of Going Out, you'll own critical pieces of the customer go-to-market strategy. You'll report to our Director of In-Store and work on some of the most urgent projects as the team prepares to scale our product nationwide. Your responsibilities will include: * Owning and collaborating on critical components of our business, including the Going Out customer journey, the Going Out interaction with DashPass, in-app conversion, monthly retention, and order frequency * Designing and executing experiments to learn about new products we may bring into the Going Out tab * Conducting regular customer research and collaborating with product, marketing, and sales teams * Building, strategizing, experimenting, implementing, analyzing, and influencing to drive business growth and success What We're Looking For We're excited about candidates who have: * 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, business operations, or related experience; high-growth or early-stage startup experience strongly preferred * An established track record of achieving tangible outcomes and moving needles * Experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities * Excellent Excel skills (can perform complex functions); SQL knowledge a bonus * A passion for innovation, customer experience, and driving business growth What We Offer As an Associate Manager, In-Store (Customer Experience) at arenaflex, you'll enjoy: * A competitive base salary ranging from $98,600 to $145,000 USD, depending on location * Opportunities for equity grants and stock options * A comprehensive benefits package, including a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays * Medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others * A dynamic and inclusive work environment that values diversity, equity, and inclusion * Opportunities for professional growth and development, including training, mentorship, and career advancement Our Commitment to Diversity and Inclusion At arenaflex, we're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're an equal opportunity employer and welcome applications from diverse candidates, including women, non-binary or gender non-conforming individuals, LGBTQIA+ individuals, American Indian or Native Alaskan individuals, Black or African American individuals, Hispanic or Latinx individuals, Native Hawaiian or Other Pacific Islander individuals, differently-abled individuals, caretakers and parents, and veterans. How to Apply If you're passionate about customer experience, innovation, and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Now! Apply Job! About arenaflex's Benefits At arenaflex, we care about our employees' overall well-being and offer a comprehensive benefits package to support their physical, mental, and financial health. Our benefits include: * A 401(k) plan with an employer match * Paid time off * Paid parental leave * Wellness benefits * Several paid holidays * Medical, dental, and vision benefits * Disability and basic life insurance * Family-forming assistance * A commuter benefit match * A mental health program About arenaflex's Culture At arenaflex, we're a dynamic and inclusive team that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and empowering. Our culture is built on the following values: * Innovation: We're a company that's constantly evolving and pushing the boundaries of what's possible. * Customer Experience: We're passionate about creating seamless, exciting experiences that delight our customers. * Inclusion: We believe that everyone deserves a seat at the table and the opportunity to excel. * Collaboration: We're a team that works together to achieve common goals and drive business growth. * Growth: We're committed to supporting our employees' professional growth and development. About arenaflex's Commitment to Diversity and Inclusion At arenaflex, we're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're an equal opportunity employer and welcome applications from diverse candidates, including women, non-binary or gender non-conforming individuals, LGBTQIA+ individuals, American Indian or Native Alaskan individuals, Black or African American individuals, Hispanic or Latinx individuals, Native Hawaiian or Other Pacific Islander individuals, differently-abled individuals, caretakers and parents, and veterans. About arenaflex's Statement of Non-Discrimination At arenaflex, we're committed to creating a work environment that's free from discrimination and harassment. We believe that everyone deserves to be treated with respect and dignity, regardless of their background, identity, or experience. Our statement of non-discrimination is as follows: * We do not discriminate or harass based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. * We strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. * We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. About arenaflex's Commitment to Accessibility At arenaflex, we're committed to making our workplace accessible to everyone. We believe that everyone deserves equal access to opportunities and resources, regardless of their abilities. If you need any accommodations or have any accessibility concerns, please don't hesitate to reach out to us. We're here to support you! Apply for this job