Associate HR Operations Specialist

Keurig Dr Pepper is a leading beverage company known for its extensive portfolio of brands. The Associate HR Operations Specialist will support HR initiatives by implementing and administering operational processes while providing customer service to employees regarding HR programs and policies.

Responsibilities

• Customer Service: act as a first and second line of HR support for KDP’s US workforce in resolution of a wide variety of employee and manager issues – actively triaging, resolving, and/or escalating each item. Remain online and available to answer employee inquiries and resolve complex request
• HR Program Administration & Consulting: collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering quality services and effective communication of HR services and programs to employee base
• HR Systems: provide support to employees, managers, and HR Business partners on basic transactions in the HR System
• Project & Process Management: Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management
• HR Compliance: Liaison with HR Business Partners and specialists to interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle. Adhere to documented procedures in executing strategy and ensures compliance to applicable regulations

Skills

• Bachelor's Degree in Human Resources, related field, or professional experience equivalent
• Experience in fast paced, high volume, customer support service role
• Impeccable written and verbal communication skills required
• Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite
• Experience thriving in a fast-paced, dynamic, flexible, team-oriented environment, with the ability to navigate competing priorities while maintaining extreme attention to detail
• Ability to build and manage strong, collaborative working relationships and carry high credibility with cross-functional teams
• Change agent who is dedicated to continuous improvement efforts by proactively identifying issues and recommending solutions
• Bilingual Spanish/English highly preferred
• Familiarity with HRIS systems; Workday & ServiceNow preferred

Benefits

• Medical
• Dental
• Vision
• Disability
• Paid Time Off (including paid parental leave, vacation, and sick time)
• 401k with company match
• Tuition Reimbursement
• Mileage Reimbursement
• Annual bonus based on performance and eligibility

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