Area General Manager

The Role

As an Area General Manager (AGM) at Kasa, you will be fully responsible for the financial and operational performance of a defined geographic area, overseeing a set of properties across hotel and multi-family products. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance diverse partner relationships and guest experience expectations.

The AGM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 60% of your time in the market and not behind a desk, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards. This will require regional travel, including air travel, to effectively manage properties across multiple locations.

At Kasa, hospitality is at the core of everything we do, and as an AGM, you will be a direct leader of property-level teams, setting expectations, inspecting what you expect, and ensuring every guest interaction meets Kasa’s high service and hospitality standards. In addition to onsite leadership, you will play a critical role in financial oversight, ensuring your properties align with revenue optimization strategies, cost control initiatives, and leasing activation plans.

You will work cross-functionally with Revenue Management, Finance, Marketing, People, and Guest Experience, ensuring that operational decisions align with financial objectives and broader business strategies. Additionally, you will serve as the primary liaison between Kasa and property partners, communicating performance insights and forward-looking strategies to optimize asset value.

This role requires a balance of operational execution and strategic planning, with both executed with hospitality as a guiding throughline, ensuring that your properties operate efficiently, your teams perform at a high level, and your financial targets are met.

Key Responsibilities

Operational Execution & Hospitality Leadership

• Own the end-to-end guest and employee  journeys, not just their experiences, ensuring that every need is met at every touchpoint and that effort is minimized for both groups.
• Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences.
• Set clear expectations and inspect what you expect, conducting regular site visits to assess operational execution, service quality, and team performance.
• Hold teams accountable for meeting Kasa’s brand standards, ensuring that every guest interaction—whether in-person or through centralized support—is seamless and exceeds expectations; ; ensuring consistency across all properties regardless of property tier.
• Champion a hospitality-first culture, fostering “Hall of Fame Host” experiences that set Kasa apart in the industry through the prodigious application of Kasa’s core values.
• Conduct formal property audits and quality inspections, including cleanliness, maintenance, safety, and brand standards, with clear follow-through on corrective actions.
• Ensure seamless execution of guest services, maintenance, and property operations, leveraging both onsite teams and centralized support functions.
• Act as the primary problem-solver for operational challenges, ensuring teams have the right tools, training, and processes to operate efficiently and effectively.
• Develop and coach property leaders and frontlines team on hospitality fundamentals, including guest engagement, anticipation of needs, and personalized service delivery.
• Ensure readiness and execution for peak demand periods, including high-occupancy days, property events, and seasonality.

Financial & Property Performance

• Own and manage the P&Ls for all properties in your area, ensuring high-revenue, low-cost operations that maximize profitability.
• Partner with Revenue Management to execute pricing strategies, channel distribution planning, and leasing activation to drive sustained revenue growth.
• Identify and implement cost-saving opportunities without compromising guest experience or operational excellence.
• Ensure property-level financial goals align with regional revenue and expense targets, proactively analyzing trends and making adjustments as needed.

Team Development & Leadership

• Recruit, train, and develop high-performing onsite teams, fostering a culture of accountability, ownership, and continuous improvement.
• Provide hands-on coaching and mentorship, empowering managers and frontline employees to excel in their roles.
• Partner with People Operations to ensure strategic staffing, high retention, and a strong pipeline of talent for future leadership roles.
• Foster a performance-driven culture, ensuring teams understand their impact on financial performance, guest experience, and operational goals.

Stakeholder & Partner Management

• Serve as the primary liaison between Kasa and property owners, ensuring transparency and alignment on financial results and operational performance.
• Collaborate with the Regional Director and POD leadership team, advocating for the operational needs and financial objectives of your portfolio.
• Work closely with Revenue Management, Finance, and Guest Experience, ensuring alignment between revenue strategies, operational execution, and guest satisfaction.
• Regularly report on performance metrics, providing forward-focused insights and recommendations to drive continuous improvement.

How This Role Aligns with the Regional POD

The Regional Director leads the POD and sets the strategic vision and priorities, while AGMs and other P&L owners (e.g., PGMs) are responsible for executing financial and operational strategies at the property level.

• AGMs have direct P&L accountability, ensuring that revenue management strategies and cost controls directly impact their P&Ls.
• AGMs are hands-on leaders in the field, spending 50%+ of their time onsite, directly coaching teams and overseeing property operations.
• AGMs influence POD resource allocation, advocating for the needs of their properties while ensuring alignment with regional revenue and financial strategies.
• AGMs work closely with centralized teams (Revenue Management, Finance, and Guest Experience) to optimize portfolio performance and guest experience.
• While the Regional Director oversees regional performance, AGMs must fully own their operational and financial outcomes, proactively identifying challenges and implementing solutions.

Required Attributes

• Owner Mindset: Take full ownership of area performance, ensuring financial, operational, and guest experience priorities are consistently met. Maintain a hands-on approach to execution, balancing immediate operational needs with long-term business goals.
• Financial Acumen: Strong ability to analyze P&L reports, control costs, and drive revenue performance across a multi-property portfolio. Execute financial strategies that maximize profitability and operational efficiency while ensuring service quality.
• Change Advocate & Problem Solver: Works cross-functionally with onsite teams and key stakeholders to identify challenges, implement practical solutions, and ensure sustained operational success. Quickly adjusts to evolving business needs while maintaining stability and service continuity.
• Hospitality-Driven Leader: Champions a hospitality-first mindset, ensuring onsite teams consistently deliver seamless, high-quality guest experiences. Sets clear expectations, inspects what they expect, and reinforces brand standards at every guest touchpoint.
• Operational Executor: Proven ability to execute and enforce operational playbooks, ensuring consistent property performance, compliance with brand standards, and accountability for execution.
• Strategic Implementor: Translates high-level strategies into actionable, property-specific initiatives, ensuring that operational and financial performance continuously improve.
• Prolific Communicator: Effectively engages with property teams, owners, and regional leaders, ensuring alignment on business priorities, performance expectations, and strategic goals.
• Talent Builder: Builds and develops engaged, high-performing teams, fostering a culture of accountability, operational excellence, and continuous growth.
• Change Agent: Thrives in an evolving environment, embracing change, innovation, and operational efficiency to drive sustained performance. Leads teams through transition while maintaining focus on key business objectives.

Expected Results

• Objective #1: Maximize Property Profitability Through Revenue Optimization & Cost Control
• Key Initiative: Execute pricing and distribution strategies in partnership with Revenue Management to drive sustained revenue growth.
• Key Initiative: Identify cost-saving opportunities and implement expense controls to maximize operating profit per unit.
• Key Initiative: Achieve or exceed regional-specific financial and quality goals, balancing revenue generation and operational excellence.
  
  
• Objective #2: Ensure Consistency in Service, Quality, and Execution Across Properties
• Key Initiative: Maintain a 50%+ onsite presence, ensuring that teams meet operational and brand standards.
• Key Initiative: Implement standardized operational frameworks, ensuring consistency in guest experience and service execution.
• Key Initiative: Regularly audit property performance, providing feedback and coaching to improve execution and efficiency.
  
  
• Objective #3: Build and Lead a High-Performing, Hospitality-Driven Team
• Key Initiative: Foster a culture of accountability and engagement, ensuring that teams consistently uphold Kasa’s guest experience standards.
• Key Initiative: Invest in team development, coaching direct reports and frontline employees to enhance performance and career growth.
• Key Initiative: Collaborate with the People team and centralized teams to recruit, hire, and retain top talent, maintaining optimal staffing levels and operational excellence.

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Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• The Pay: The starting base pay range for this role is between $100,000 and $105,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

• Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.

• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.

• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.

• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!