Recipe Unlimited Corporation is Canada’s leading full service restaurant company, home to a diverse portfolio of iconic brands. The Analyst, Restaurant Systems is responsible for maintaining and launching Brand programs through various systems, ensuring accurate data tracking and providing first-level support for service desk issues.
Responsibilities
- Implements changes and updates submitted by the Brand teams through a Request for Change (RFC)
- Assists the Brands with the implementation of marketing initiatives (coupons and discounts)
- Performs changes in POS, inventory, e-commerce and 3rd party platforms
- Ensures that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data
- Maintains and improves end user interaction for all Systems
- Conducts comprehensive POS testing with Brand representatives
- Conducts detailed inventory testing with Brand representatives which includes confirming recipe details, inventory and supplier items
- Conducts thorough ecommerce testing with Brand representatives, which includes validating price, images, and menu item descriptions
- Reviews and manages upcoming requests for changes and updates
- Ensures that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems
- Discuss ideas and solutions for future projects and initiatives
- Works in conjunction with the Project Management team on Recipe and Brand specific projects intended on improving the system and support techniques relating to the restaurant
- Works as first level escalation point for the service desk on back and front of house POS issues involving menu items, price, and print locations
- Works as first level escalation point for the service desk on inventory issues
- Supports service desk with Restaurant Systems related issues
Skills
- Post Secondary Education is considered an asset
- Working knowledge of Windows environments
- Data accuracy and verification
- Experience with Point of Sale (POS) technology
- Restaurant Operations Experience is a key asset
- Good working knowledge of G-Suite
- Prior experience or general knowledge with inventory systems
- An appreciation of wider business demands
- Strong time management skills and the ability to work under pressure
- Demonstrated ability to quickly understand complex systems
- Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills
- Strong attention to detail
- Strong problem solving skills
- Ability to interact with individuals on all organizational levels
- Strong organization skills
- Multitasking
Benefits
- 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
- A welcoming, fun and safe work environment founded on respect
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- Industry-leading benefits, wellness programs, and total rewards programs
Company Overview
Founded in 1883, Recipe Restaurant Group International is Canada's largest full-service restaurant company. It was founded in 1883, and is headquartered in Vaughan, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.recipeunlimited.com.