Overview:

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking an AI Learning & Development Specialist to own the day-to-day delivery of enterprise AI adoption programs. This role sits at the intersection of education, content creation, and program management, part practitioner, part advocate, part storyteller, with a focus on making AI tools accessible and useful for both field and corporate employees.

 

The AI Learning & Development Specialist executes a predefined Learning & Development strategy by delivering training, co-developing curriculum, managing the AI Learning Hub, and supporting Microsoft Copilot adoption. The right candidate is a strong content producer who can teach AI tools to non-technical audiences, run multiple workstreams with discipline, and stay focused on measurable adoption outcomes.

 

This role reports to the AI Enablement Lead on the AI Transformation Team, who provides strategic oversight for the AI Learning & Development workstream. Day-to-day program delivery is the primary responsibility of the AI Learning & Development Specialist.

 

LOCATION

• This role can sit 100% remote
• Travel: 5-10%

DUTIES & RESPONSIBILITIES

AI Literacy & Curriculum Development

• Co-develop AI literacy content with the AI Enablement Lead across multiple formats — job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications — working from shared priorities and direction
• Produce practical content on prompt engineering, AI workflow applications, and tool-specific skills for non-technical audiences; translate the AI Enablement Lead’s direction into ready-to-use learning materials
• Own the production and publishing cadence — content gets from draft to delivered on schedule; retire outdated material and keep the content library current
• Ensure all content is accurate, accessible, and immediately usable by field and corporate staff across a range of technical comfort levels

AI Tool Adoption — Delivery & Support

• Execute the AI Tool adoption program as directed — delivering training sessions, onboarding support, and user communications across assigned populations
• Own day-to-day metrics tracking and adoption reporting; maintain a consistent stakeholder communication cadence and keep the AI Enablement Lead informed with data and observations
• Serve as the primary point of contact for field and corporate users with AI questions, onboarding needs, or adoption blockers; resolve issues or escalate with context
• Identify adoption barriers and bring them to the AI Enablement Lead with supporting data and a recommended response; the Specialist surfaces and informs while strategy decisions remain with the AI Enablement Lead
• Host regular AI office hours and provide one-on-one coaching for employees working through specific use cases; meet users where they are, not where the curriculum assumes they should be

AI Learning Hub (SharePoint)

• Manage and actively contribute to the AI Learning Hub SharePoint site — maintaining content currency, publishing new resources, retiring outdated material, and ensuring quality user experience
• Execute the Hub content strategy set by the AI Enablement Lead; bring forward recommendations and flag gaps, with final decisions on structure and featured content resting with the AI Enablement Lead
• Track site engagement and usage data; report findings to the AI Enablement Lead to inform content priorities and Hub strategy

AI Champion Network — Education & Support

• Provide education and practical AI skills support to the AI Champion Network — delivering training sessions, sharing resources and talking points, and helping champions build confidence with AI tools in their own teams
• Support champion community touchpoints and engagement activities as directed; serve as a resource Champions can turn to for content, guidance, and tool-specific help

Additional Responsibilities

• Draft and distribute AI Learning & Development stakeholder communications as directed by the AI Enablement Lead; support internal communications planning and executive update preparation
• Other duties as assigned in support of the AI Learning & Development workstream and organizational AI adoption priorities

Core Competencies

• Instructional content development (job aids, guides, microlearning, communications)
• Effective facilitation and delivery of engaging learning experiences
• Facilitation and coaching for mixed-technical audiences
• Program coordination, cadence management, and stakeholder reporting
• Measurement mindset (adoption and engagement metrics; insights-to-action)
• SharePoint content governance and user experience
• Responsible AI communication (privacy, appropriate use, governance boundaries)

Success Metrics (First 90 Days)

• Maintain an up-to-date AI Learning Hub, with a clear content structure and a documented content refresh cadence.
• Deliver recurring Learning & Development sessions (virtual) with a measurable increase in attendance, repeat participation, and post-session confidence scores.
• Establish a consistent reporting rhythm (e.g., weekly or biweekly) for key questions and top blockers, with recommended actions.
• Stand up regular AI office hours and demonstrate reduced time-to-resolution for common Copilot onboarding questions and issues.
• Assist with facilitation of the AI Champion Network touchpoints, providing champions with ready-to-use resources and consistent support

MINIMUM REQUIREMENTS

• Bachelor's degree required. Concentration in instructional design, communications, learning & development, information technology, or related field preferred.
• Exceptional written and verbal communication skills; able to simplify complex AI concepts and make them immediately useful for non-technical audiences across field and corporate environments
• Production discipline — this role requires consistent content output on a regular cadence; the ability to produce quality work reliably is non-negotiable
• Strong organizational skills and the ability to manage multiple concurrent programs simultaneously without dropping threads
• Genuine enthusiasm for AI tools and a practitioner mindset — you use these tools yourself and can model confident, responsible AI adoption for others
• Able to operate independently with clear direction; does not require constant supervision to manage program delivery
• Comfortable presenting to audiences at all levels, including executives and field leadership
• Familiarity with responsible AI principles — data privacy, appropriate use, bias awareness, and governance — and the ability to communicate these boundaries clearly to employees who are learning to use AI tools in a regulated environment
• Demonstrated ability to drive behavioral change through structured Learning & Development — not just tool introductions; adoption is the outcome, training is the mechanism

COMPENSATION & BENEFITS

This position has the potential to earn compensation in the range of $80,000 – $125,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location.  The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.