Administrative Underwriter Assistant- Community Associations

Distinguished Programs is a leading national insurance Program Manager specializing in various insurance programs. The Administrative Underwriter Assistant will support a team of Underwriters in the Community Associations department by handling customer inquiries, processing endorsements, and performing various administrative tasks to enhance the team's efficiency.

Responsibilities

• Provide administrative assistance to others by communicating with internal and external customers on routine matters
• Process endorsements, cancellations, declinations and assist with responses to brokers based on information provided by Underwriters
• Resolve and triage incoming phone calls from brokers, banks and finance companies, and answer routine questions and inquiries that you have been trained to respond to
• Coordinate and track ongoing service requests from brokers including endorsements, requests for policy information, certificates of insurance and other data
• Bind insurance policies in appropriate systems and issue binders/invoices to brokers
• Serve as back-up support to other team members on an as needed basis
• Performs data entry
• Maintain diligent record keeping of the disposition of inbound inquiries
• Other duties as assigned

Skills

• Bachelor's degree or equivalent combination of education and experience
• Professional customer service experience in an office or call center environment
• Aptitude for computer based work; ability to achieve technical skills with Distinguished's software applications as well as Office 365
• Detail oriented, and strong organizational skills including time-management and the ability to prioritize amongst various duties/requests
• Strong verbal and written communication skills including phone skills
• Good judgement, common sense, and decision making abilities
• Ability to anticipate and creatively solve problems
• Ability to develop working relationships with both internal and external customers
• High level of interpersonal skills to deal effectively with retail insurance brokers and co-workers
• Ability to work under pressure, meet deadlines, and comfortably adapt to change
• NY Property and Casualty insurance license (12 months preparation time permitted)

Benefits

• Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day)
• Great healthcare coverage including Medical, Vision, and Dental
• 401k with 4% company match. Immediately 100% vested
• Life, disability and supplemental insurance
• Growth and development opportunities
• Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver
• Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a sabbatical every 7 years

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