Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies.
Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics.
Follow up on field team visits, ensuring seamless communication and execution of next steps.
Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries.
Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales.
Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities.
Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers.
Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives.
Ensure customer data accuracy by maintaining and updating contact details and TAUPs.
Document all customer interactions daily in the CRM system and comply with all local, state, federal, and internal policies.
Support promotional initiatives, training events, and product launches, complementing field team activities.
High school diploma or equivalent required; bachelor’s degree preferred.
Prior experience in inside sales, account management, and/or customer service.
Proven ability to solve problems proactively and independently, with strong attention to detail.
Excellent communication and presentation skills, both verbal and written.
Demonstrated ability to build and maintain strong customer relationships in a remote setting.
Challenger mindset with a focus on growth, development, and closing win-win sales opportunities.
Strong time management, organizational, and prioritization skills.
Ability to analyze problems and provide effective solutions in the best interest of both customer and company.
Proficient in Microsoft Office Suite; CRM experience preferred.
Previous telephone-based sales experience is highly desirable
What We Offer
Medical, dental, and vision coverage*
Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts
TeleHealth options
401(k) plan with company match*
Company-paid life and AD&D insurance, plus supplemental options
Company-paid Short- and Long-Term Disability, with buy-up options
Paid parental bonding leave
Accident/Hospital Indemnity coverage and Legal/ID Theft Assistance
PTO, floating Diversity Day, and paid holidays*
Tuition reimbursement and internal career growth opportunities
Employee Assistance Program (24/7 hotline + 5 free counseling sessions)
Hearing aid discount for employees and family
Internal recognition platform and D&I-focused resource groups
*Plan rules/offerings dependent upon location.
This role's pay range is between: $26 to $30 an hour. This role is also commission eligible/bonus eligible.
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our flexible work model empowers teams to balance individual needs with business goals, offering autonomy and work-life balance. We strive to create a supportive and motivating workplace where innovation thrive.