At Starbridge, our mission is to catalyze a new era of public‑private partnerships in the $1.5T State, Local, and Education (SLED) market. We build tools that help companies identify early buying signals — from job changes to board meeting mentions — and reach the right person at the right time.
We’re hiring an Account Manager to own the renewal, expansion, and upsell components of our revenue engine. You’ll be the strategic partner for our enterprise clients, ensuring they maximize value from the Starbridge platform while driving sustainable growth through best-in-class net revenue retention. This role combines executive relationship management with hands-on customer success, making you a critical driver of our scaling B2B SaaS business.
What You’ll Do
Own our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star KPI
Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level
Conduct quarterly business reviews: Facilitate strategic sessions that align customer objectives with Starbridge’s platform capabilities and roadmap
Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunities
Drive strategic alignment: Ensure our customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platform
Why You’ll Love This Role
Founding impact: Shape the customer success and revenue operations playbook at a fast-growing startup
Executive presence: Lead strategic conversations with senior leaders in a $1.5T market
AI-powered growth: Work at the intersection of artificial intelligence and go-to-market innovation
Ownership: Own a critical revenue lever with direct impact on company growth and trajectory
You Might Be a Good Fit If You:
Have proven CSM or Account Management success: You’ve owned renewals and upsells in previous roles, ideally at a B2B SaaS company, with a track record of exceeding NRR targets
Command executive presence: You can walk into a room of senior executives and lead strategic discussions with confidence and credibility
Are fascinated by AI’s GTM impact: You understand how artificial intelligence is transforming sales and marketing, and you’re excited to be part of that evolution
Thrive in ambiguity: As a founding hire, you’re comfortable building processes from the ground up and wearing multiple hats
Have relevant market experience: Bonus points for experience in government, education, or public sector sales
We move fast — really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed. All interviews are conducted via Google Meet.
Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.
Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.
Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.
In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.
Competitive salary + early-stage equity
Company provided Lunch in office everyday
Complimentary gym (Chelsea Piers Fitness) membership
Unlimited PTO
Regular offsites (NYC + global locations)