The Account Executive exists to drive new business growth by identifying, qualifying, and securing strategic customer and partner opportunities. This role ensures that Omilia’s solutions are accurately positioned to meet client needs, while building trusted relationships and delivering a seamless transition from pre-sales to implementation. By acting as a knowledgeable advisor and advocate for both the customer and Omilia, the Account Executive contributes directly to the company’s revenue targets and long-term partnership success.
Core responsibilities:
- Qualify and secure new customer and partner opportunities by accurately assessing technical feasibility and business value.
- Lead the preparation and delivery of proposals, RFP responses, business discussions, technical presentations, and product demonstrations, ensuring alignment with customer requirements and Omilia’s solutions.
- Facilitate a seamless transition from pre-sales to implementation by providing comprehensive knowledge transfer and ensuring clear communication of project scope and requirements.
- Act as a trusted technical advisor to prospective customers, developing a deep understanding of their business challenges and goals, and articulating the value of Omilia’s advanced contact center solutions.
- Proactively identify customer needs and build compelling business cases to overcome objections and drive solution adoption.
- Protect Omilia’s interests by qualifying opportunities and avoiding engagements where technical challenges outweigh long-term partnership value.
- Gather and relay valuable customer feedback and field data to Product Management, supporting the ongoing development and direction of Omilia’s software platform.
- Provide continuous knowledge transfer to the Sales Team and newly hired Sales Engineers, highlighting technical aspects and competitive positioning of Omilia’s solutions.
- Build and maintain strong relationships with key stakeholders throughout the sales cycle, including executive, financial, and technical decision makers.
- Travel as required (up to 20%), including overnight, to support business development and customer engagement activities.