Account Advisor, SMB

Grubhub is a leading online food ordering platform that connects diners with local restaurants. As an Account Manager in the SMB Merchant Network, you will oversee a portfolio of restaurants, optimizing their Grubhub accounts and enhancing their presence to drive growth and customer satisfaction.

Responsibilities

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion
• Cultivate restaurant relationships and drive growth
• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

Skills

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
• Bachelor's Degree or equivalent years of experience and High School degree/GED required
• 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
• Native-level fluency in English is required
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of success in meeting and exceeding goals
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
• Candidates fluent in Mandarin or Spanish are strongly preferred
• Experience with Salesforce.com or similar CRM is a plus

Benefits

• Equity
• 401K
• Multiple medical, dental, and vision plans

Company Overview