American Express is a company built on a long history of innovation and commitment to customer service. They are seeking an AAC Enrollment Fully Licensed Producer to deliver world-class customer service, establish good relationships with clients, and manage customer inquiries related to various products.
Responsibilities
- Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
- Establish a good liaison with our client's customers while providing quotes or enrolling in various products
- Document necessary information, such as claim details, customer’s change of details, and other pertinent information
- Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back
- Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
- Follow underwriting, Compliance and Regulatory requirements and corporate policies
- Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
- Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
- Manage other production related activities, such as complaints and escalations
- Handle inbound calls for multiple products with no prospecting or cold calling
- Complete mandatory licensure continuing education and other training sessions as appropriate
- Remain positioned and well informed of changes implemented that affect your work
Skills
- Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years
- Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses
- Ability to become appointed/licensed as a non-resident agent in all applicable states
- English language fluency required
- High school diploma or GED
- Solid computer, grammar, and multi-tasking skills
- Relationship builder who has passion for delivering exceptional service
- Excellent verbal, written and interpersonal communication skills
- Strong customer service skills and the ability to de-escalate customer situations
- Demonstrates personal excellence by remaining positive in difficult situations
- Self-confident, optimistic and supports a team environment
- Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
- Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
- Ability to demonstrate initiative with minimal supervision to drive results
- Superior level of accuracy and attention to detail
- Strong proficiency in PC skills, including MS Word and Excel
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.